De-escalation Training

This half-day module concentrates on de-escalation techniques and procedures as part of managing challenging behaviour.

This course may be delivered in addition to the Challenging Behaviour training session or can be offered as a “stand alone” course.

Course Objectives

  • To gain an understanding of the use of communication skills, both verbal and non-verbal, within de-escalation techniques
  • To recognise the signs of aggression and triggers for behaviours
  • To learn de-escalation strategies and techniques to effectively manage aggression and prevent violence from escalating (prevention and diffusion)
  • Recognising the importance of personal safety, self-awareness & professional boundaries
  • To understand dynamic risk management
  • The importance of de-briefing, recording, reporting and documentation

Course Notes

This training to include include group work as appropriate


Course Information

Duration: Half day

Who should attend: All Care Workers/Support workers

Certification: Certificate of Attendance

Cost: From £345.00 + VAT

Travel Charge: Dependent on location

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Training in Healthcare Norwich Norfolk