De-escalation Training

This half-day module concentrates on de-escalation techniques and procedures as part of managing challenging behaviour.

This course may be delivered in addition to the Challenging Behaviour training session or can be offered as a “stand alone” course


  • To review an understanding of challenging behaviours
  • To identify the impact challenging behaviours can have on our individual responses
  • To gain an understanding of the use of communication skills, both verbal and non-verbal, within de-escalation techniques
  • To recognise the signs of aggression
  • To learn de-escalation strategies and techniques to effectively manage aggression and prevent violence from escalating (prevention and defusion)
  • Recognising the importance of “personal safety”
  • Recording, reporting and documentation


This training session may include group work/role play (4 hour session only).       



Duration: 3 – 4 hours dependant on the needs of your organisation

Who should attend: All Care Workers/Support workers

Certification: Certificate of Attendance

Cost: £295.00 + VAT

Travel Charge: Dependent on location

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De-escalation training

Training in Healthcare Norwich Norfolk